FAQs

When and how will my order arrive?

Small unframed items

United Kingdom - Small unframed items sent within the UK are sent via Royal Mail 1st Class Recorded Delivery - (approx. 1-2 working days for delivery) - you will be required to sign for the parcel. We aim to dispatch all UK orders within 2 working days.

International - Small unframed items sent outside of the UK are sent via Royal Mail International Signed for - (approx. 5-7 working days for delivery) - you will be required to sign for the parcel. We aim to dispatch all international orders within 2 working days.

Large & framed items

United Kingdom- Larger and framed items sent within the UK are dispatched using a courier service - usually DHL or UPS. Framed items can take up to 10 working days to be delivered during peak times.

Additional delivery charges apply for an address in the Scottish Highlands, Channel Islands and Isle of Man.

International - Larger and framed items sent internationally are dispatched using an international courier service - usually DHL or FedEx. International orders for framed items can take up to 15 working days to be delivered during peak times.


Do you supply separate signing photos for the items you sell?

If a signing photo is available it will be integrated into Certificate of Authenticity for the item. We do not supply signing photos separately to the Certificate of Authenticity.


Do you buy signed memorabilia from the general public?

We may buy or take in part exchange previous items that we have sold that bare our Certificate of Authenticity, we may also consider purchasing items that come with a coa from a current member of UACC or Aftal. Please call or email for further details. We do not purchase any items that cannot be 100% verified as original.


How do I know the item I am purchasing is genuine?

I have been a collector of Memorabilia for over 20 years and have gained extensive knowledge of all memorabilia whether it be signed or unsigned. We are members of the Universal Autograph Collectors Club and we have promised to follow their code of conduct set out in the membership agreement we have signed with them.

Over the years we have built up a trusted relationship with many autograph collectors and retailers and can guarantee that every item we sell is Genuine. We are happy for anybody who wishes to view any of our items prior to purchasing can visit our premises in Chester "by appointment only" We only retail through our Website and through Amazon and never through eBay. Many of our customers will be collectors and we want them to use our services for many years to come and share their passion with us as we do with you.


Please tell me about your certificate of authenticity?

We offer a Certificate of authenticity with every item we sell, this certificate will bare our own hologram and a picture of the item you have purchased, it will also have the UACC members logo and our membership number printed clearly on the front.

The certificate will have a ref number that relates to your item and can be checked at any time by emailing or calling our office, our Certificate guarantees for life the authenticity of your item and is respected by many collectors, therefore you can be confident that when or if you wish to sell on your item that you have purchased with us in the future, not only will it be easier to sell with our COA but you will be assured that you will get the best price available.

Please see authenticity page to view a copy of our Certificate.


Do you ship internationally and how much does it cost?

Yes, we offer international shipping. The cost is usually £40 simply add the products you are interested in purchasing to your basket and a shipping fee will be calculated at the checkout stage of your purchase.

For international orders we use Royal Mail International Signed for service for small and unframed items (approx. 5-7 working days for delivery). Larger and framed items are shipped internationally via a courier service - usually DHL or FedEx (up to 15 working days for delivery).


Do you offer trade discounts to other uacc and aftal members?

Yes we are happy to offer discounts to members of these organisations, please contact us for further information.